We Take Customer Care Seriously
At The Frayman Group, we understand that law firms rely on our systems to assist with critical business process operations that directly impact profitability and risk mitigation. We are committed to client service and responsiveness and offer our customers a variety of support options to meet their needs. Every client will receive a login to a personalized SharePoint portal from which the firm can collaborate with The Frayman Group team and manage all project and support-related information, including: contracts; support issues log and resolution updates; project calendars; progress reports; billing details; product and best practices documentation; knowledge base; updates and fixes; and user community access.
- Basic Support
- Client portal access
- Unlimited telephone, e-mail and web-based support available from 9am to 6pm eastern
- Immediate initial response in 1 hour; issues resolution (typically within 4 hours)
- Enhanced Support
- Client portal access
- Unlimited telephone, e-mail and web-based support available 24x7
- Immediate initial response in 1 hour; priority issues resolution
- Dedicated Support - Consultative Account Management
- The Frayman Group Consultative Account Manager (CAM) service provides firms with a dedicated relationship manager to ensure the well-being of the customer account. In addition to being a direct point of contact for support-related needs, CAMs uniquely provide consultative advice and assistance to help firms maximize the value of their software investment. CAMs proactively meet with their customers on a monthly basis to discuss best practices, to problem solve and to enhance the firm's understanding and use of Frayman Group products.
1.718.648.7700
